Staff Assistance with Internet Access

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In addition to assisting patrons with the online catalog, online databases, and the Internet, library staff are frequently asked for assistance in using computer software, such as word processing and other productivity software, or online services such as web-based e-mail. The Library attempts to meet this need for assistance in several ways: 

  • Limited direct assistance by staff. 

  • Referrals to more detailed instructional manuals available for reference, or to check out from the Library. 

  • Referrals to “help screens” or tutorials included in the computer programs themselves. 

The staff assistance that is available will vary according to the skill levels of individual staff members. Staff who are asked for assistance in opening an account with a web-based e-mail service should not recommend one service over another. Staff may help patrons locate a list of services using Internet search engines or other reference tools. Assistance in accessing or navigating the Web site of a chosen e-mail service may be offered as time permits, as it would be for any other Web site. 

To support access for all patrons, the library enforces a two hour time limit per day per card for computer use. 

Headphones are permitted, but volume must be kept low to not disturb others. Earbud headphones are available for purchase for $3.00 at the Circulation Desk. 

Only two persons may share a single workstation. 

Any problems with the functioning of the computers/printers should be reported immediately.